Shipping policy

Shipping Policy

Last Updated: Sep 4, 2025

At Furrytales Pet, we aim to deliver your pet’s favorite treats as quickly and safely as possible. Please read our shipping policy before placing an order.

1. Order Processing

  • Orders are processed within 3-5 business days after payment is received.

  • We do not process or ship orders on weekends or statutory holidays.

2. Shipping Rates & Free Shipping

  • Shipping rates are calculated at checkout based on your location.

  • We offer free shipping for order purchased over a certain amount. 

  • All prices are in [CAD/USD].

3. Shipping Methods & Delivery Times

  • We use trusted courier services such as Canada Post / UPS / FedEx / Purolator.

  • Delivery times depend on the courier and your location, and are estimates only.

  • We are not responsible for shipping delays caused by the courier, customs, or other factors beyond our control.

4. Tracking Your Order

  • A tracking number will be provided once your order has been shipped.

5. Damaged, Lost, or Stolen Packages

  • We are not responsible for packages that are lost, stolen, or damaged during shipping.

  • If your package is lost, please contact the courier directly using your tracking number.

  • Damaged packages caused during shipping are not refundable as stated in our Return Policy.

6. International Shipping

  • We currently do offer international shipping.

  • International customers are responsible for any customs duties, taxes, or import regulations.

  • We are not responsible for delays caused by customs inspections.

7. Incorrect Address

  • Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Us
For shipping-related inquiries, email us at: furrytales.customer@gmail.com